Refund policy
Return and Refund Policy
Last updated: August 1, 2026
Thank you for shopping at Impossible Words™. Because all of our products are custom-printed and made to order just for you, we handle returns differently than traditional retail stores.
Please review our policy details carefully before making a purchase.
We have a 30-day return policy for wrong items, misprinted, damaged, or defective items only.
Any claims for wrong items, misprinted, damaged, or defective items must be submitted within 30 days after the product has been received to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a photo of the wrong items, misprint, damage, or defective items.
Unfortunately, we cannot accept returns or refund orders for buyer’s remorse, incorrect sizes, wrong colors, or simply if you changed your mind. Each item is custom-made to order and therefore printed specifically for each customer. Please be sure you select the correct size and color before placing your order.
To ensure the correct fit, please carefully review the detailed sizing chart located on every product page before placing your order.
We ask that instead of returning an item, you gift it to someone or donate it to help keep our products out of the landfill. Think of it as passing along knowledge. While we cannot offer a free replacement or refund, we are happy to provide you with a special, one-time discount code so you can order the correct size or color at production cost. Please contact us for details.
To start or inquire about a return, you can contact us at hello@impossiblewords.com.
Once the request is received we will contact you with the next steps. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the issue.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We cannot issue free replacements or refunds for packages that are explicitly marked as "Delivered" by the shipping carrier, or if the package went missing due to an incorrect shipping address provided at checkout.
Wrong Address - If you provide an address that is incorrect or considered insufficient by the courier, the shipment will be returned to our facility. You will then be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
At this time, we don't offer exchanges. If you’re unsure which size would fit best, please check out our sizing charts on each products page before ordering — we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@impossiblewords.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue you a refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@impossiblewords.com.
Please see our FAQ page for answers to commonly asked questions.
You can contact us for any return question at hello@impossiblewords.com.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.