Frequently Asked Questions
When will I receive my order?
Currently shipping within the United States only.
We do not ship internationally at this time.
Please check back or Subscribe to Our Emails below to be alerted when we open up international shipping options.
It takes about 2-5 business days to fulfill an order, after which it’s shipped out.
The shipping time varies by location, but typical shipping times are:
USA: 3- 4 business days (estimated)
Where will my order ship from?
We work with print on-demand and order fulfillment companies worldwide. Your order will most likely ship from the fulfillment company closest to you.
What do I need to know about ordering internationally?
Currently shipping within the United States only.
We do not ship internationally at this time.
Please check back or Subscribe to Our Emails below to be alerted when we open up international shipping options.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. We recommend checking what these custom fees may be before you order as we can’t accept returns for fees not paid.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you will be or the package will be safe.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@impossiblewords.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
How are your products made?
We work with a reliable, high-quality print-on-demand printers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently and with the best quality.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@impossiblewords.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@impossiblewords.com with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as we can.
What’s your return policy?
We don’t offer exchanges and only allow returns for specific reasons. That being said, if there’s something wrong with your order, please let us know by contacting us at hello@impossiblewords.com.
You can find more information about out return policy here - Return and Refund Policy.
Do you offer refunds?
Refunds are only offered to customers that receive wrong items, misprinted, damaged, or defective items. If any of these apply, please contact us at hello@impossiblewords.com with photos of wrong/damaged items, and we’ll sort that out for you with instructions on how to proceed.
You can find more information about out return policy here - Return and Refund Policy.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit best, please check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@impossiblewords.com within a week after receiving your order. Include your order number and photos of the mislabeled item and we’ll contact you with the resolution and next steps.
Who can I contact with questions?
You can contact us at hello@impossiblewords.com